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FREE next business day delivery on all mainland UK* orders £94.99 or over if you order before 3pm Monday - Thursday (to anywhere in the mainland UK).
For all orders under the value of £29.99 you have three options:
*Next working day via DPD - £4.99
*2 - 3 Working days via DPD - £2.99
*Pick up for free in our Bristol store
(Please note we only offer a next day delivery service option for UK Orders)
All orders will be given a date and hour time slot when your delivery will be made; you will be notified by text, which is part of the DPD Predict service. Please see video below.
UK Offshore (inc. Northern Ireland, Scottish Highlands) - Please select UK mainland as your country - Rates from £5.50
Channel Islands (Guernsey, Jersey, Isle of Man, Isle of Wight) - Please select UK mainland as your country - Rates from £5.50
Saturday Delivery will be charged £8.00 (UK Mainland)
(Please note this service can only be guaranteed on orders placed between Monday - Friday up until 3pm). We are unable to offer this service to non-mainland UK destinations.
Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas, Channel Islands, also including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33-38, 44, 45, 51-56, BT, IM, JE, GY
This is a free of charge service. No collections on Saturday or Sunday and please allow 24 hours from the time of ordering to pick up during the week.
Orders placed after 3pm (Monday to Friday) will ship the next business day.
Orders placed on Friday up until 3pm will be shipped that day for Monday Delivery (if next day delivery is selected). However weekend delivery is available at extra cost. This can be selected at checkout. Please see tariff above.
Please note we do not physically dispatch orders on a Saturday, but we do prepare orders on a Saturday ready to be dispatched on the following Monday.
Please note: All first orders that are going to a separate delivery address, may take longer to process. We advise that all first orders should go to your Billing or Business address!
If you wish to re-book your delivery to a more convenient time, you can do so through the DPD website once you have received a tracking number.
If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier, or allow you to pick up the order from the depot or sorting office.
5 Pointz reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason.
Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to re-place the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier's fee.
If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel. Ie, the customer will have to try and retrieve the parcel themselves at their cost.
If you wish for your order to be shipped to a different address to the billing address, your details must pass all extra checks made by your bank; we may contact you to request further information to this end.
We do not send to PO BOX addresses.
Any delivery errors must be reported within 7 days of date of delivery.
All orders are checked and double checked before being shipped to you. If you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days.
If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen.