International Shipping

INTERNATIONAL SHIPPING

 

1. WHERE AND HOW MUCH

France DPD Europe By Road 2-3 Days Free Over £150.00 (£9.00 Normally)
Denmark DPD Europe By Road 3 Days Free Over £150.00 (£9.00 Normally)
USA DPD Air Classic 3-6 Days From £16.00 Larger Heavier Items Can Incur Extra Cost
(Amount shown excludes VAT TAX)
Hong Kong International Signed For (Royal Mail) 7-9 Days From £21.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Australia International Signed For (Royal Mail) 7-9 Days From £21.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Germany DPD Classic Europe By Road 2-3 Days Free Over £150.00 (£9.00 Normally)
Spain DPD Classic Europe By Road 3-4 Days Free Over £150.00 (£14.00 Normally)
Netherlands DPD Classic Europe By Road 3-4 Days Free Over £150.00 (£9.00 Normally)
Belgium DPD Classic Europe By Road 2-3 Days Free Over £150.00 (£9.00 Normally)
Italy DPD Classic Europe By Road 3-4 Days Free Over £150.00 (£15.00 Normally)
Ireland DPD Cassic By Road 2 Days Free Over £150.00 (£12.00 Normally)
China DPD Air Classic 4-7 Days

From £26.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)


2. INTERNATIONAL SHIPPING POLICY 

                                         

              • We use DPD to Countries with the EU and DPD & Royal Mail for countries outside the EU.

              • We ship to 40 + Countires around the world using DPD & Royal Mail Service
              • We offer Tax Free shopping for non-EU customers. This will show at the checkout.

              • Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

              • The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

              • Please note - we cannot undervalue orders, or mark them as a gift.

              • We do not send to PO BOX addresses.

              • If you have any queries with your order once you have received them. ie, damaged items, customs costs etc. You must notify 5 Pointz within 24 Hours so we can process the problem quickly. If we are not notified within this time we may not be able to handle your query/claim.

              • If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation.

3. CUSTOM CHARGES

              • Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the resipient of the parcel.

              • Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

              • The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipping costs, customs charges and handling fees will all be deductible from any refund due.


4. REST OF THE WORLD SHIPPING RATES

Austria DPD Classic Europe By Road 3-4 Days Free Over £150.00 (£10.00 Normally)
Crotia DPD Classic Europe By Road 4-6 Days Free Over £150.00 (£20.00 Normally)
Czech Republic DPD Classic Europe By Road 3-5 Days Free Over £150.00 (£25.00 Normally)
Canada DPD Air Classic 3-6 Days From £20
Estonia DPD Classic Europe By Road 4-5 Days Free Over £150.00 (£20.00 Normally)
Finland DPD Classic Europe By Road 4-5 Days Free Over £150.00 (£27.00 Normally)
Greece DPD Classic Europe By Road 4-8 Days Free Over £150.00 (£10.00 Normally)
Iceland DPD Classic Europe By Road 4-6 Days £65 (Includes Customs Paid)
Latvia DPD Classic Europe By Road 4-6 Days £25
Lithuania DPD Classic Europe By Road 4-6 Days £16
Luxembourg DPD Cassic Europe By Road 2 Days £10
Japan International Signed Royal Mail 7-9 Days

From £26.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)

Monaco DPD Air Classic 3-5 Days From £13.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
New Zealand International Signed Royal Mail 7-9 Days From £20.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Norway DPD Air Classic 3-5 Days From £25.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Poland DPD Cassic Europe By Road 4-5 Days Free Over £150.00 (£8 Normally)
Portugal DPD Cassic Europe By Road 4-5 Days Free Over £150.00 (£14 Normally)
Russia DPD Air Classic 6-10 Days From £75.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Singapore International Signed Royal Mail 7-9 Days From £25.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Slovakia DPD Cassic Europe By Road 4-5 Days Free Over £150.00 (£14 Normally)
Slovenia DPD Cassic Europe By Road 4-5 Days Free Over £150.00 (£11 Normally)
Sweeden DPD Cassic Europe By Road 4-5 Days Free Over £150.00 (£12 Normally)
Switzerland DPD Cassic Europe By Road 3 Days From £33.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Taiwan International Signed Royal Mail 7-9 Days From £26.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
Malaysia International Signed Royal Mail 7-9 Days From £26.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)
South Korea International Signed Royal Mail 7-9 Days From £26.00 Larger Heavier Items Can Incur Extra Costs
(Amount shown excludes VAT TAX)