Help Section
INTERNATIONAL SHIPPING
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| France | DPD Europe By Road 2-3 Days | Free Over £150.00 (£9.00 Normally) |
| Denmark | DPD Europe By Road 3 Days | Free Over £150.00 (£9.00 Normally) |
| USA | DPD Air Classic 3-6 Days | From £20.00 Larger Heavier Items Can Incur Extra Cost (Amount shown excludes VAT TAX) |
| Hong Kong | International Signed For (Royal Mail) 7-9 Days | From £26.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Australia | International Signed For (Royal Mail) 7-9 Days | From £21.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Germany | DPD Classic Europe By Road 2-3 Days | Free Over £150.00 (£9.00 Normally) |
| Spain | DPD Classic Europe By Road 3-4 Days | Free Over £150.00 (£14.00 Normally) |
| Netherlands | DPD Classic Europe By Road 3-4 Days | Free Over £150.00 (£9.00 Normally) |
| Belgium | DPD Classic Europe By Road 2-3 Days | Free Over £150.00 (£9.00 Normally) |
| Italy | DPD Classic Europe By Road 3-4 Days | Free Over £150.00 (£15.00 Normally) |
| Ireland | DPD Cassic By Road 2 Days | Free Over £150.00 (£12.00 Normally) |
| China | DPD Air Classic 4-7 Days |
From £26.00 Larger Heavier Items Can Incur Extra Costs |
We use DPD to Countries with the EU and DPD & Royal Mail for countries outside the EU.
We offer Tax Free shopping for non-EU customers. This will show at the checkout.
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please note - we cannot undervalue orders, or mark them as a gift.
We do not send to PO BOX addresses.
If you have any queries with your order once you have received them. ie, damaged items, customs costs etc. You must notify 5 Pointz within 24 Hours so we can process the problem quickly. If we are not notified within this time we may not be able to handle your query/claim.
Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
The customer must take full liability for any parcels returned to us due to unpaid customs charges. Postal charges, return shipping costs, customs charges and handling fees will all be deductible from any refund due.
| Austria | DPD Classic Europe By Road 3-4 Days | Free Over £150.00 (£10.00 Normally) |
| Croatia | DPD Classic Europe By Road 4-6 Days | Free Over £150.00 (£20.00 Normally) |
| Czech Republic | DPD Classic Europe By Road 3-5 Days | Free Over £150.00 (£25.00 Normally) |
| Canada | DPD Air Classic 3-6 Days | From £20 |
| Estonia | DPD Classic Europe By Road 4-5 Days | Free Over £150.00 (£20.00 Normally) |
| Finland | DPD Classic Europe By Road 4-5 Days | Free Over £150.00 (£27.00 Normally) |
| Greece | DPD Classic Europe By Road 4-8 Days | Free Over £150.00 (£10.00 Normally) |
| Iceland | DPD Classic Europe By Road 4-6 Days | £65 (Includes Customs Paid) |
| Latvia | DPD Classic Europe By Road 4-6 Days | £25 |
| Lithuania | DPD Classic Europe By Road 4-6 Days | £16 |
| Luxembourg | DPD Cassic Europe By Road 2 Days | £10 |
| Japan | International Signed Royal Mail 7-9 Days |
From £26.00 Larger Heavier Items Can Incur Extra Costs |
| Monaco | DPD Air Classic 3-5 Days | From £13.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| New Zealand | International Signed Royal Mail 7-9 Days | From £20.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Norway | International Signed Royal Mail 4-7 Days | From £25.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Poland | DPD Cassic Europe By Road 4-5 Days | Free Over £150.00 (£8 Normally) |
| Portugal | DPD Cassic Europe By Road 4-5 Days | Free Over £150.00 (£14 Normally) |
| Russia | DPD Air Classic 6-10 Days | From £75.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Singapore | International Signed Royal Mail 7-9 Days | From £25.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Slovakia | DPD Cassic Europe By Road 4-5 Days | Free Over £150.00 (£14 Normally) |
| Slovenia | DPD Cassic Europe By Road 4-5 Days | Free Over £150.00 (£11 Normally) |
| Sweeden | DPD Cassic Europe By Road 4-5 Days | Free Over £150.00 (£12 Normally) |
| Switzerland | International Signed Royal Mail 4-7 Days | From £40.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Taiwan | International Signed Royal Mail 7-9 Days | From £26.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Saudi Aabia | International Signed Royal Mail 7-9 Days | From £26.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Malaysia | International Signed Royal Mail 7-9 Days | From £26.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| South Korea | International Signed Royal Mail 7-9 Days | From £26.00 Larger Heavier Items Can Incur Extra Costs (Amount shown excludes VAT TAX) |
| Romania | DPD Classic Europe By Road 2-3 Days | Free Over £150.00 (£9 Normally) |
| Bulgaria | DPD Cassic Europe By Road 4-7 Days | Free Over £150.00 (£16 Normally) |