• We use DPD & DHL to ship to countries internationally 
• We ship to over 120 countries
• We offer tax-free shopping for non-EU customers, this will show at checkout 
• Any Customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as custom policies and import duties vary widely from county to country
• The customer takes full liability for all postage charges, return shipment costs, custom charges and handling fees should they refuse to accept a parcel due to import duties or taxes
• Please note - we cannot undervalue orders, or mark them as a gift
• We do not send to a PO Box address
• If you have any queries with your order once you have received it, i.e. damaged items, customs costs e.t.c., you must notify 5 Pointz within 24 hours so we can process the problem quickly. If we are not notified within this time we may not be able to handle your query/claim

3. CUSTOM CHARGES 

• Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel
• Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as custom policies and import duties vary widely from county to country. It might be a good idea to contact your local customs office for current changes before you order, so you are not suprised by charges you were not expecting
• The customer must take full liability for any parcels returned to us due to unpaid charges. Postal charges, return shipping costs, customs charges and handling fees will all be deductible from any refund due