Orders placed before 12pm Monday to Friday will be sent the same day for next day delivery.
Orders placed after this time will be sent the following working day, for next day delivery.

United Kingdom - All delivers sent by next day delivery via Initial city link couriers.

All International shipping is shipped through Royal Mail Airmail.

Delivery Costs

Post and Packing

Uk Prices:
Hats - First hat cost £4.99, additional hats Free thereafter.
Clothing - £4.99 (orders up to £70.00) , Free over £50.00

Europe £9.50
International £14.50

Card holders signature required when orders are delivered unless other arrangements have been made during the purchase of goods.
We also only deliver to the verified address of the paying cardholder; this is another way for us to combat fraud

If unable to deliver, a card will be left stating delivery failed and re-delivery will automatically take place be delivered the following day, unless however delivery failed on a Friday, when re-delivery will take place the following Monday.

If delivery fails a second time the item will need to be collected from Initial City Link, or re-delivery can take place at an additional cost if you contact 5pointz customer service on delivery@5pointz.co.uk

Returns

5pointz checks every item sent out against any defects however if an item is faulty or for any reason you are unhappy with an item you may return it to 5pointz within 14 days from date of order.

Please contact returns@5pointz.co.uk stating your name , address and original order number, we will reply with a returns issue number which needs to be written on the returns form at the bottom of the original invoice and enclosed with the returned item.
Items can not be returned without returns number.

All items must be in original packaging or wrappers and include all tags and stickers unworn and in perfect condition, otherwise a refund will be not be granted.
A full refund including post and packing (excluding return postage) will be made via your credit or payment card provided our returns policy is followed.

Items should be returned using Royal Mail Special delivery to guarantee delivery back to us, 5pointz takes no responsibility for returned items lost or undelivered.

DVD’S - No returns, unless faulty.

Personalized Orders that have been ordered for your specification cannot be returned.

This does not affect your statutory rights as a consumer.

Security

Credit Cards

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

This is to protect you against fraudulent use.

Credit Card Fraud

Any fraudulent use of credit cards or payment cards at 5pointz will be investigated thoroughly by the relevant card issuer and reported to the Police, this may lead to prosecution.

Abuse within the Household

Do not leave your credit card around the house for other householders to get a hold of.
Use of someone else’s credit card without their permission is illegal, any credit cards used to purchase goods at 5pointz are deemed to be made by the legal owner of that card only. Additionally, a signature from the card holder is required on delivery

5Pointz will not credit or refund any order placed by another member of the household or relative of the cardholder even if the card holder was unaware the card has been used, it is your responsibility to ensure your credit card is safe at all times.

How to Shop

Making a purchase couldn't be easier, simply browse through our catalogue, when you find a product that you wish to buy click on the 'Add to Basket' button next to the product and the item will be placed into your shopping basket you can then continue shopping and add more items to your basket.

Check the contents of your shopping basket at any time by clicking the 'Shopping Basket' button to the left of the screen. When the contents of your basket are displayed you have several options. At any time you can remove a single item by clicking on the 'Remove Item' button or you can remove all the items by clicking the 'Empty Basket' button. If you would like to amend the quantity of a product, simply amend the quantity shown in the field next to that product and then click the 'Update Basket' button. Of course after making any amendments you can return to the catalogue pages and continue shopping.

When you have selected all the items that you require click on the 'Check Out' button and your order information will be transferred to our secure server where we will ask you a few question that are needed to satisfy your order.

You can buy products from this site with the confidence of knowing that we have incorporated a secure server (128 bit SSL) link that will encrypt your order information and protect you against credit card fraud. When you click on the 'Check Out' button your order will be transferred to our secure server. Most browsers will display a lock icon to confirm that you are in a secure area.

The shopping facility incorporated in this site utilises both 'Java' and 'cookies' in its operation. If you are experiencing any problems with items not being added to your shopping basket, check your browsers settings to ensure that 'Java' is enabled and that it will always accept 'cookies'.