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UK SHIPPING COSTS FREE next business day delivery on all orders over £50! (to anywhere in the mainland UK.) All orders are sent by next day delivery via Interlink Express couriers. For orders under £50 the shipping charge is £4.99 to anywhere in the mainland UK. Orders placed before 12pm Monday to Thursday will be sent the same day for next day delivery. Orders placed after this time will be sent the following working day, for next day delivery. All orders placed after 12 noon Friday, Saturday or Sunday will be sent out on Monday for Tuesday Delivery. IMPORTANT - PLEASE NOTE If you wish for your order to be shipped to a different address to the billing address, your details must pass all extra checks made by your bank. We do not offer a Saturday Delivery. We do not send to PO BOX addresses. We can only send to an actual delivery address like your home address or work address (this has to be a building). There must be some one at the delivery address to receive parcel. 5 POINTZ reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason. Courier returned items will be added back into our stock and your account credited with the order total, minus the fee the courier charges us to deliver the item back to us. You will have to replace the order to have the item re-shipped. If you require a refund on items returned by the courier this will be done minus the courier’s fee. If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly, we will not hold any responsibility for this parcel. This means the customer will have to try and retrieve the parcel themselves at their cost. Next Day Delivery is NOT guaranteed to the following postcodes and areas – Most of the Scottish Highlands, remote areas, also including HS1-9, IV1-56, KA27-28, KW1-17, PA20-78, PH19-50, TR21-25, ZE1-3, AB 15, 31, 33 – 38, 44, 45, 51-56, BT, IM, JE, GY Product Delivery Errors (UK and International) Any delivery errors must be reported within 7 days of date of delivery. All orders are checked and double checked before being shipped to you. If you have not received your order within 7 days of dispatch date, then you must notify us within these 7 days. If you notify us after these 7 days then we will not be responsible for its location, and we may not be able to claim for the parcel if it lost/stolen. |
INTERNATIONAL SHIPPING COSTS PLEASE NOTEIf you live outside the EU then you will usually incur customs charges, this is out of our control, and is a cost to you the customer. Please note we do not make any money from delivery costs. On all International Orders we can only ship to your Card Billing Address. The rates below apply for all orders that weigh up to 2kg. For orders over this weight an additional £4.50 is added, with another £4.50 added for every extra kilogram after that. All prices are in Pound Sterling (£).
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